Contract Rabbit Word Add-in Support

Add-in not loading or showing errors?

• Clear your Office cache and restart Word
• Check your internet connection
• Ensure you're signed in to your Contract Rabbit account
• Try signing out and signing back in

Authentication issues?

• Verify your Contract Rabbit subscription is active
• Clear browser cookies and cache
• Try using an incognito/private browser window for authentication
• Contact support if your account needs to be verified

Slow performance or timeouts?

• Check your internet connection speed
• Close other resource-intensive applications
• Try refreshing the taskpane
• Restart Microsoft Word

Clear Office Cache (Windows)

1. Close all Office applications
2. Navigate to %LOCALAPPDATA%\Microsoft\Office\16.0\Wef
3. Delete all files in this folder
4. Restart Word

Clear Office Cache (Mac)

1. Close all Office applications
2. Navigate to ~/Library/Containers/com.microsoft.Word/Data/Library/Caches
3. Delete the cache files
4. Restart Word

Can I use Contract Rabbit offline?

No, the Word Add-in requires an active internet connection to access AI features and sync with your account.

What versions of Word are supported?

Contract Rabbit supports Word 2016 and later, including Office 365, Word 2019, and Word 2021 on both Windows and Mac.

Is my data secure?

Yes, all data is transmitted securely using HTTPS encryption, and we follow industry best practices for data security and privacy.

How do I update the add-in to the latest version?

The add-in updates automatically. Simply restart Word to ensure you have the latest version.